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Frequently Asked Questions

  • Are you a locally owned business? 
    Yes, we are Newfoundland owned business and have been operating since 2010. 
  • How long have you been in business? 
    14 years and the owner has been in the home care industry for 24 years. 
  • Are you licensed by the Government? 
    Yes, since 2010 we have been licenced by NL Health Services and are audited annually by them to ensure compliance with operational standards.  We are currently working towards being accredited with Accreditation Canada and anticipate completion in fall 2024. 
  • What services do you provide? 
    We offer an extensive range of Home Health Care services which includes housekeeping, complete personal care, meal preparation, supervision of medications, bathing, laundry, companionship, accompany to appointments, transportation, ADL's, transfers, ROM exercises etc.  Other services include Palliative Care, respite, Alzheimer's, Parkinson's, MS, ALS and recovery from stroke and brain injury. 
  • What are your hours of service? 
    Our office hours are from 8:00 am to 4:30 pm, Monday to Friday.  We are also available 24 Hours/7 Days a week for contact by phone or email. 
  • How do I pay for your service? 
    You will receive a monthly invoice from us.  If your service is paid directly by a third party, such as NL Health Services, then the invoice goes to them.   You may pay by cash, cheque, money order and EMT (E-Transfer).   Payment can be made in-person at the agency office or sent by mail.  
  • How do I start receiving your service? 
    Call the agency office directly at (709) 722-5299 or visit the “Contact Us” Page. One of our service coordinators will discuss available options to meet your needs. They will arrange a free home assessment at your convenience to identify how we can best help you.  
  • How can I make changes to my service? 
    If at any time you are not completely satisfied with our staff or services provided, please contact the agency office to let us know and we will do everything possible to ensure your satisfaction. 
  • How do I make a complaint or submit a compliment about my care or experience? 
    We always try to provide an exceptional customer experience. If you have a concern or would like to submit a compliment about the quality of your service, we welcome you to voice your complaint or compliment by phone at (709) 722-5299 or via email to info@angelofhopehomecare.ca.  One of our service coordinators will contact you to initiate our internal processes and to assess the severity of the issue and any corrective actions required. 
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